CTW Asia Pacific Seminar Topics | Seminar Topics |
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KeynoteThe Future of Delivering and Creating Value in ServiceProfessor Irene Ng 1415-1500h 5 October 2010 Cinema 15, Level 9, SF World Cinema Professor Ng will share the latest findings in the new movement of service-dominant logic and value co-creation coming out of the UK, Europe and the US, address the importance of emotional value and not just functional value, the changing state of the customer empowered by technology and innovative approaches, and the role of information and future business models in travel and tourism. Topic/ Seminar HighlightsInteractive Session You Say, I Say! David Barrett 1500-1545h 5 October 2010 Cinema 15, Level 9, SF World Cinema You Say, I Say explores important topics that affect your business today. This fast paced, lighthearted fan-filled interactive session is designed for you to have your say. Six industry personalities will be posed a series of questions and will share their knowledge about specific issues or topics relating to our industry today. After panelists present a variety of personal perspectives, we give you the opportunity to express your ideas. Agreeing with or challenging responses will make for an expressive and entertaining session. 45 minutes, six panelists, 45-second responses and three hot issues, plus our lowtech, high-energy voting system is guaranteed to get you involved and have your say.Industry leaders representing airlines, hotels, convention bureaus, ground operators and travel managers will comprise the panel of six. CTW Breakout Session 1A Back to the Negotiating Table: Airline Buyer or Seller Market? 0900-1000h 6 October 2010 Lotus Suite 3, Level 22, BCC Will capacity, routes and schedules be back to normal, and when? Are fares rising? How can airline alliances boost your programme? Get the answers to these and other questions on getting the best airline deal from our panel of experts CTW Breakout Session 1B The LCC Equation: Does it Add up? 0900-1000h 6 October 2010 Lotus Suite 5, Level 22, BCC Many consider low-cost carriers a viable option in cutting cost. How do you decide if it is an option or not an option for your company? Can LCCs be successfully incorporated into your existing airline programme? Learn the upside and downside. CTW Breakout Session 2A Alternative Accommodation: Is it For You? 1000-1100h 6 October 2010 Lotus Suite 3, Level 22, BCC The growth of the serviced residences segment in gateway and secondary cities is giving business travellers more choice. What would make you and your travellers choose serviced residences over a hotel stay? CTW Breakout Session 2B Get More Out of your Hotel Programme Maria Chevalier 1000-1100h 6 October 2010 Lotus Suite 5, Level 22, BCC Dollar for dollar, are you getting the best value for your money? If not, why not? If rates are going up, what do you expect in return? Promises to be a lively debate between buyers and suppliers. CTW Industry Presentation Overview and Forecast of Asia-Pacific Corporate Travel Trends 2010/11 Michael William McCormick 1130-1230h 6 October 2010 Lotus Suite 7, Level 22, BCC CTW General Session How to Manage your Travel Budget and Travellers’ Expectations 1400-1515h 6 October 2010 Lotus Suite 7, Level 22, BCC The economic crisis is over and some companies are loosening their belts a little. If it is status quo in your place of work, or if a travel budget cut is looming, what opportunities are there to meet everyone’s objectives? CTW Breakout Session 3A New Technology: How Booking Travel will Change 1130-1230 7 October 2010 Lotus Suite 3, Level 22, BCC Prototypes are being tested and travel technology suppliers are racing to be the first to unveil next generation tools that will change how travel management companies work and how they will deliver service to the business traveller. CTW Breakout Session 3B You and Your TMC 1130-1230h 7 October 2010 Lotus Suite 5, Level 22, BCC Is it a match made in heaven or are you constantly finding fault with each other? How can your TMC be a better service provider and how can you be a better customer? Is it possible to find an innovative, win-win solution? CTW Breakout Session 4A Be Prepared: What you need to know about safety & security Tony Ridley 1400-1500h 7 October 2010 Lotus Suite 3, Level 22, BCC Find out the latest trends and hear case studies of what companies are doing and how your can adopt and adapt practices to keep your travellers safe and secure whenever they leave home. CTW Breakout Session 4B Make Room for Compliance: Is your Travel Policy User Friendly? Jan Bowland 1400-1500h 7 October 2010 Lotus Suite 5, Level 22, BCC Do you have a problem and do you need to find an innovative solution? Or is it just a few bad apples who refuse to comply? Find out what others have implemented and what works and what works better. CTW Closing Session Andrew GrantThe Life RhythmTM: Building mental resilience for greater life balance 1500-1630h 7 October 2010 Lotus Suite 7, Level 22, BCC From his sea change experience of living in Bali to working with top business executives around the world, Andrew Grant shares enduring principles on how to build mental resilience and balanced life strategies to cope with fast paced contemporary demands. The session introduces clear methods for managing energy levels, and provides inspiration from a range of individuals – including world champion sports people and high achievers interviewed by the Grants – on how to create a mindset that will see anyone through life’s challenges. After working with CEOs through to aid workers in worn torn El Salvador, he and his wife have built up a wealth of experience and formed a unique perspective that has helped them create a riveting and motivating session. |
